1821Health benefits health systems leaders, healthcare workers and, ultimately, patients who will receive higher quality care thanks to better prepared healthcare teams. Organizations that invest in their employees with 1821Health gain a strategic advantage for recruiting, retaining, and developing their teams. Caregivers and hospital employees build practical, concrete skills that can be applied in real time to real work situations. By empowering teams to solve problems and manage day-to-day struggles, 1821Health contributes to a more engaged, coordinated, confident workforce and better outcomes for patients.

1821Health content is designed to develop leadership skills and problem-solving capabilities for people at level of the healthcare workforce. It offers a series of accessible videos, covering useful topics such as conflict resolution, managing others, running effective meetings, leading change, communication, and much more. Foundational leadership training puts everyone on the same page. Teaching people how to communicate and work with one another reaps enormous advantages. No matter what role an individual plays in your organization, they can apply leadership skills to their job. Building a great culture – such a powerful competitive advantage – is not easy and requires everyone to know how to actively participate. 1821Health offers a guide and path to achieve success.

Everyone in an organization is a leader in their own right. This includes meeting expectations of supervisors, collaborating with peers to reach a common goal, problem-solving in real time, and a host of other necessary skills. Not everyone wants to become an executive. However, people come to work to learn, grow and – very importantly – make a contribution. They ask, "do I matter?" They crave empowerment, empathy, meaning and creativity. An investment in leadership development is a powerful signal to each employee that they are valued, that the organization cares about them and that they are respected for their talents.

A foundation of strong leadership skills enables people to work better in teams, resolve conflicts, solve problems and navigate organizational culture. We need to move to a place where front line workers create solutions while management removes obstacles. This type of teamwork drastically reduces time wasted on initiatives that don’t produce results. An investment in teamwork will meaningfully integrate the front line into design and execution of change, strategy and working beyond functional silos.

Advanced degree programs are incredibly useful for teaching areas such as budgeting, corporate finance, marketing, accounting, strategy, economics, operations and ethics. At the same time, leadership in the real world is messy and is often a far cry from lessons taught in the classroom learning. The default becomes learning on the fly or emulating examples from others, good or bad. In the words of one MBA graduate, “I can read a balance sheet, create a marketing plan and build a budget. But I never learned how to run a great meeting, do a performance review, meaningfully shape culture or support a direct report who is burned out.” 1821Health is focused on practical, concrete skills applicable to the real work setting. There is an enormous difference between paper solutions and real solutions.

Other leadership development programs are limiting. They are often exclusive to those with management titles, overlooking frontline workers, promising up-and-comers and even new managers. They are rooted in theory rather than practicality and culture. They are often time consuming and inconvenient. And, they are remarkably expensive and inaccessible. Companies need a new way to grow a sustainable, engaged workforce and implement a culture that allows the staff to not only survive, but also thrive in the years to come. 1821Health is designed to build practical, concrete skills that are applicable to any professional at any level. With easy-to-use tools, frontline workers, executives, and everyone in between are empowered to solve problems and lead through change. 1821Health content is accessible at any time to help navigate today’s tough situation.

In health care, the days of “business as usual” are over. There are too many imperatives – financial, quality, technology, compliance, consumer engagement and workforce sustainability – for our traditional management and leadership approaches to be sufficient. It’s time for a fundamentally new strategy. By investing in leadership development of your people, you are nurturing an entire workforce to become more capable of problem-solving, changing, communicating, collaborating and creating a results-driven culture. That way, the sheer magnitude of challenges thrust upon us will be met with a far more prepared organization.

Across a considerable amount of research, the number one thing employees look for from their leaders is respect. At the same time, the fourth arm of the Quadruple Aim is to improve the work life of the people who deliver care. With autonomy waning and burnout constantly threatening the well-being of our most precious asset – our people – a fundamental strategy to attract and retain talent is to invest in their professional development. Doing so is a vibrant, tangible action that builds a trusting environment, demonstrates respect, and promotes inclusion. By feeling valued and acquiring new skills, people become more engaged, motivated, accountable for solving real problems and being creditworthy of success. Our workforce is so devoted to serving others. It is time to support them in this mission.

A common practice in healthcare, particularly in provider organizations, is to promote an employee or clinician into a management role because they were good at their front line responsibilities. However, being thrust into a management role without prior training forces the individual to fend for themselves and learn by doing, successfully or not. By embracing the 1821Health inclusive approach for developing leaders, you will capture the promising up-and-comers and give motivated individuals a real-time resource for acquiring concrete, practical skills applicable to any workplace. 1821Health can be an integral part of your organization-wide succession planning system.

For the on-demand 1821Health Library, you are in complete control of how much time you will spend in learning. Modules range in length from seven to fourteen minutes, specifically designed to be viewed during a work day. The lessons can be just-in-time, such as viewing a module on running a great meeting a few days before you actually lead a meeting. The brevity of lessons also allows for re-watching every time you might need a refresher. The Library is available based on your schedule, not the trainer’s. And with new content released in the Library every quarter, there are always new training sessions awaiting you.

Kudos to you, investing in yourself! 1821Health is designed for individuals, groups or entire organizations. All services we provide are fully open to individuals. Contact us to learn more about individual packages.

Our Professional Mentoring Program is for those seeking to have an objective, highly experienced professional in your corner to help you learn and grow. Having a workplace challenge you’re not prepared for? Having a conflict that can’t seem to be resolved? Trying to build a desired culture? Wanting to foster respect and trust? The Professional Mentor relationship allows you to work through the most nuanced, complex challenges you are experiencing, without the biases or potential conflicts that may arise with a mentor within your own organization. That is not to say we discourage other mentors in your life, quite the opposite. Having more than one seasoned individual as your trusted advisor is a blessing. We simply want you to have a wise, timely, reliable, insightful and dedicated resource by your side. Because this service is particularly time-sensitive, we are only able to accommodate a very few select participants at a time.

All 1821Health services may be customized for your organization. Examples include modifying the modules within the Library to be specifically branded and include organization-specific content, arranging Live Discussion Forums for a single group, scheduling our founder, Rusty Holman, MD to speak at your next event, or establishing dedicated Professional Mentorship for several members of the same organization.

Our Retreats are held in peaceful, restorative locations and focus on deep understanding of leadership effectiveness. They are meant to challenge one’s beliefs and behaviors, and share leading practices with others. Retreats are entirely discussion-based, expertly facilitated, and designed to both prepare and invigorate participants to elevate their leadership acumen. Because of the very limited availability of openings, attendance will first be offered to participants of the Professional Mentoring Program.

Pricing is based on individual, group or organizational fees that are a fraction of the cost of traditional leadership development methods, and with a far more expansive reach. Contact us for a quote here.

Membership periods are one year. Developing leadership acumen is an ongoing process of learning and practicing, not a short term “sprint.” The Library houses modules that may be concise, but are rich with content that members often re-watch in real time based on their workplace needs. The Library is your resource to support you when you need it. Furthermore, with new modules being released each quarter, the Library is continuously refreshed. The best part? All future content is determined by the feedback of members, so this is a learning platform that truly is yours to create!

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